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Lana Beauty Bar

Lana Beauty® Bar

Store Policies

Please review our shipping guidelines, return & exchange policies, and privacy terms.

SHIPPING POLICY

All orders are processed within 24–48 hours, Monday through Saturday. Processing times may be extended on major U.S. holidays when shipping carriers are closed.

International shipping is calculated according to location.

We are not responsible for any lost or stolen packages, you can track your package according to the tracking information you receive.

RETURN / EXCHANGE POLICY

Your satisfaction is our top priority. If you receive a defective product or experience a quality issue beyond your control, please contact us within 15 days of delivery to be eligible for a store credit or exchange. After 15 days, all products are non-refundable.

If you are unsatisfied with an unopened and unused product, you may return or exchange it within 15 days of delivery for a full refund or exchange. Refunds will be issued to the original payment method.

Customers are responsible for all return shipping costs. We do not cover shipping fees associated with returns or exchanges.

FOR ADDITIONAL QUESTIONS

Feel free to contact us at info@lanabeautybar.com or 562-668-8089.

PRIVACY POLICY

We obtain information about you through registering to book a service or to make an online or in store purchase.

We may collect your name, phone number and address when:

  • You register to book a service or make a purchase.
  • You communicate with us or other users, such as through customer support chats or texts.
  • You subscribe to newsletters or other marketing content.
  • You authorize us to access other information such as when you choose to keep a card on file.

Information that may be collected from clients (non-professionals) are First and last name, phone number, address and service related information, such as credit card information. We do not collect social security numbers.

Professionals Only:

To the extent we do collect your Stateboard license or ID number, we will do so for our identification verification procedures, fraud prevention purposes, as needed to enforce our rights and obligations under this Privacy Policy.