Utility
Frequently Asked Questions
Answers to the questions we hear most about products, treatments, delivery and orders.
Last updated: September 2026
Are your products authentic?
Yes. Every brand we carry, DMK, Esthemax, Skinscript Rx and our own line, is sourced through authorised distribution.
How do I know which products suit my skin?
Book a consultation through our services page, or email us with your concerns and we will build a routine for you.
Do you offer treatments in-house?
We do, facials, peels, enzyme therapy and body rituals, all bookable online in a few taps.
How long does delivery take?
1–3 days within Southern California and 3–5 days across the US, with free standard shipping over $100.
Can I use a discount code?
Yes, enter your code in the bag before checkout and the discount is applied to your order total.
How do I change or cancel a booking?
Contact us at least 24 hours before your appointment and we will reschedule at no charge.